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Contacting Customer Support

Your tuner is your first line of support for all issues related to your vehicle’s tune and the TDN app.

Additional support can be found through the following resources:

HP Tuners Support Tickets

If you are experiencing issues with the TDN app and wish to contact us, please create a support ticket.

Note

Be sure to also send us an Info Log whenever a support ticket is submitted. The Info Log contains vital information that will help us in resolving your problem.

HP Tuners Knowledge Base

Explore our knowledge base articles.

Sending an Info Log

  1. Turn the vehicle key to the on position.

  2. Connect your interface device to the vehicle.

  3. Tap the TOOLS icon to open the Setup / Tools Menu.

  4. Tap Help > Gather Infolog for Support. The below window will appear, select GATHER INFO LOG.

  5. The below window will appear, review your info log information, if everything looks accurate select OPEN SUPPORT TICKET.

  6. In the email address box, type your email, provide a brief description in the description field and tap SEND.

  7. You will receive a support ticket number immediately, along with a confirmation email with further instructions if necessary. Select DONE in the bottom-right corner when finished.